INTEGRATING WEB-BASED DOCUMENTS, SHARED KNOWLEDGE BASES, AND INFORMATION RETRIEVAL FOR USER HELP

摘要

We describe a prototype system, IKARUS, with which we investigated the potential of integrating web-based documents, shared knowledge bases, and information retrieval for improving knowledge storage and retrieval. As an example, we discuss how to implement both a user manual and an online help system as one system. The following technologies are combined: a web-based design, a frame-based knowledge engine, use of an advanced full-text search engine, and simple techniques to control terminology. We have combined graphical browsing with several unusual forms of text retrieval―for example, to the sentence and paragraph level.