Organizational Citizenship Behavior, Organizational Communication, and Burnout: The Buffering Role of Perceived Organizational Support and Psychological Contracts

摘要

This study investigated the communicative role of perceived organizational supportrnand psychological contracts in fulfilling exchange relationships and buffering burnoutrnin employees contributing extra role time organizational citizenship behaviorsrn(ERT-OCB). The lens of social information processing positioned burnout as a jobrnattitude subject to the influence of the organization’s communication environment thatrninforms employees as to the value they and their extra role time contributions holdrnwith the organization. Participants (N¼d461), high school teachers coachingrndebate teams from 46 states, completed questionnaires. Findings showed that bothrnorganizational support and psychological contract fulfillment buffered the positivernrelationship between ERT-OCB and burnout.