A Compendium of Governance and Service Level Categories that Should Be Considered when Developing Service Level Agreements for Cloud Computing

摘要

Exhibit 1 presents a list of Service Level considerations that individuals responsible for defining cloud service level management might consider as they may apply to their own particular environment and the cloud model or models that they may be considering. The list is very likely more extensive that you may need but we planned to err by excess. You may use the list as a checklist from which you may select those service quality parameters or categories that are relevant to your situation.