So you think you're a retailer?

摘要

Imuch enjoyed stephen morris's article last month about bus stations and bus stops. It made me think of the oft-repeated claim of many of our industry's most ardent defenders of the deregulated status quo that commercial freedom puts the operator in a more meaningful relationship with its customers. Indeed, they argue that they must-like any other retailer-be acutely aware of the entire offer they make to a public who can easily choose to use a competitor's services instead.