Translink admits it got this one wrong

摘要

I would like to offer a fulsome apology to Noel O'Rawe (You Write, January), who wrote to you outlining a series of errors he encountered while using our Ulsterbus 253 Ballyclare to Belfast service, not least that he had not received a written response to his complaint. Due to an extended period of leave, the service delivery manager to whom Mr O'Rawe sent his initial letter did not respond until the end of November. We should have ensured we had cover in place to look after this in the interim. She immediately sent a follow up response outlining that she had spoken to the driver concerned and reminded him and his colleagues that passengers intending to travel on the 07.20 service should indeed be picked up at Ballyclare bus station. Our people should be fully aware of and adhere to all pick up patterns and we are sorry that this happened.