TOP CITY OPERATOR

摘要

Customers on Nottingham City Transport's (NCT) buses are the most satisfied in the country, with an overall rating of 97% in the most recent Transport Focus survey. Nottingham has the second highest bus use per head of population in the UK, despite a very challenging couple of years as new tram lines were built, the ring road was upgraded and the A453 was expanded. Partnerships with local authorities have also brought benefits to customers including 1,400 bus stops with real time displays in Nottingham (the highest outside London), direct access to Nottingham's Traffic Control Centre cameras to allow NCT Control Room staff to manage the network, and over 50 junctions now fitted with bus traffic light priority guaranteeing a green light for late buses. NCT instigated a Roadworks Consultation Regime to ensure that bus operators are involved from the planning stage of street works, something that has been vital through the recent A453 widening, tram works and ring road upgrade. The installation of next stop announcements has continued and they now cover 80% of the fleet, whilst the whole fleet now offers free Wi-Fi, which is thought to be a first for an operator in England.