CLOSE CALL #3 Lawry's Restaurant - Beverly Hills, CA

摘要

Between November 2003 and June 2004, Lawry's had 25 slip and fall claims, more than two-thirds of which occurred at the Beverly Hills location. After contacting a loss control team, the company discovered that their diligent buffing and waxing of the wood floors actually made the situation worse and switched to a finish with better non-skid properties. The company also changed the buffing frequency to ensure the right amount of friction and implemented a slip and fall awareness program to point out the areas where falls are most likely.