CONSTRUCTION CONSULTANT / SURVEYOR OF THE YEAR (FEWER THAN 100 STAFF)

摘要

With an enviable 85% repeat business, Edmond Shipway caught the attention of our judges this year. To ensure that it meets clients' expectations, the Nottingham-based firm asks all clients to complete questionnaires to ascertain levels of satisfaction. This well-rounded consultant puts effort into all areas, though: the Shared Success Programme links client feedback to employees' remuneration to boost staff motivation and commitment. Meanwhile, the firm has reduced its energy consumption by 20% with initiatives such as car-sharing incentives and a cycle-to-work scheme. It has also invested in BIM and a London office, as well as Special Projects Team to deliver complex mixed-use schemes.