Redrow boss says retentions for scratches 'ridiculous'

摘要

Redrow's executive chairman has labelled the use of retentions to cover faults such as scratches on doors in new-build homes as "ridiculous". Speaking as the housebuilder announced its latest annual results, John Tutte said: "We're driving towards zero defects in our homes on handover. This is about getting delivery right first time.