Service desk shuffle

摘要

Purpose - The purpose of this article is to encourage public librarians to consider replacing two service desks with one. Design/methodology/approach - The author interacts with his experience of providing library services from a two-story Carnegie library and a multi-desk one-story library to make an argument for a single service desk. Findings - Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff - professional and non-professional. Originality/value - Offers a "common-sense" perspective on providing reference and circulation services.