Benchmarking efficiencies and strategies for resale operations of a charity organization

摘要

Purpose - This paper aims to analyze and benchmark the operating efficiency of resale shops run byrna charity organization and to suggest strategies for improved operations.rnDesign/methodology/approach - Data envelopment analysis (DEA) was used to compare thernoperations of nine resale shops of a charity organization. Data include annual reports of the shops forrntwo years.rnFindings - The relatively efficient shops are located in the affluent communities, the eastern parts ofrnthe city. Accordingly, location is a major contributor to operating efficiency. For resource utilization,rncharges related to buildings are mostly underutilized among expenses, especially ownership costs andrnrents. DEA was found to be a useful approach for benchmarking resale operations.rnResearch limitations/implications - This study is subject to the limitations of DEA, whichrnmeasures relative technical efficiencies of decision-making units. Results will vary according to datarnand decision-making units included in the model.rnOriginality/value - The contributions of this study are found in the first attempt for benchmarkingrnresale operations of a charity organization and in its strong practical application.