Editorial

摘要

With more and more governments and agencies relying on digital communication, digital exclusion is a real risk. In 2012, the Office for National Statistics (ONS) in the UK reported that 21 million households in Great Britain (80%) had Internet access. Internet access is also widely available in public libraries and cybercafes, yet the ONS figures show that more than seven million adults in Britain have never used the Internet. This 'web illiteracy' is not only a loss to the UK economy (£3 billion per year, according to analysts Booz & Company) but is also a problem for those who wish to promote e-government.