Extra Effort, Extra Tools

摘要

At Selking International and Idealease in Fort Wayne, Ind., service director John Leedy used incentives to prompt technicians to seek extra training and came away with cost- and time-saving practices. At first, Leedy offered techs an average of $25 per course completed at home. They could apply the training money to a tool supplier (of the tech's choice) or a personal work account. Less-experienced techs could use the money in the account to buy tools; experienced techs could put it toward Dell laptops to keep with their toolboxes. Now the store has expanded the cash reward to $25 an hour for training. "This has drastically improved response time," says Leedy. "Sharing technical information with the technician is seamless, and competition for laptops is gone."