This revised edition of a well-received work by a highly qualified author covers data management, data analysis, process analysis, and storage and capture devices. It is an excellent text for everyday use in the corporate climate. With public-sector mergers, 'rightsizing' of organisations, the push for better services at lower cost, document and data reuse, cost saving, disruptive technological developments, and the renaming and reframing of information management work, this text offers sound advice and is easily adapted and applied in a variety of workplaces. It is easy to find the information that is needed, and its glossary of terms, bibliography and index are very useful. This text is clear and accessible for all levels of knowledge and experience, and it is rounded out with judicious use of figures illustrating the points covered. For some, this handy book will transform their understanding of the work they do. For others, its explanations and clarifications will guide them through a particular piece of work or course of action.
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