A Performance Measurement that Actually Performs

摘要

Some years ago, I was the new director of materials for a company suffering from poor inventory accuracy—probably because we had no performance measurements for inventory accuracy and none of the areas generating inventory transactions reported to the director of materials. One day, while I was in the president's office, his coveted performance measurements landed on his desk. He rushed through the remainder of our conversation. His eagerness to view these latest reports gave me an idea. Because he wouldn't surrender control of those areas generating most of the inventory transactions, would he, I asked, consider adding inventory accuracy measurements to hold appropriate supervisors accountable? He said yes.