Design-and Customer-Chain Process Models

摘要

Two new business process operations reference models―one across the entire scope of product design and development, and the other for the broadest "customer chain" activities―are being established for cross-industry application. The open-standard computerized models will be tools to measure and analyze a host of specific processes in the two respective domains as a means of enabling performance improvement by user-companies. Separate organizations to administer and officially publish the two models were well into formation near the end of 2003, with wide industry interest by corporations and at least one specialized organization, the Product Design Marketing Association.