Count on It

摘要

A maintenance, repair, and operating supplies (MRO) warehouse reported high cycle count accuracy; yet parts—including valves, pumps, hardware, and supplies—continued to be unavailable. Subsequent independent audits of parts also differed significantly with the reported cycle count. The company's internal auditors were especially interested in the accuracy of MRO inventory because it should reflect the accuracy of the inventory investment on the balance sheet, and it was an important performance objective that drove bonuses for warehouse managers.