Picture a change agent who has led an improvement team during a certain project or initiative. This leader has overseen a thorough value-stream analysis, identified waste, and coordinated a clear and concise plan to make needed progress. Yet, obstacles and resistance beyond her control put a successful implementation in jeopardy. While the change agent struggles to discover what went wrong, the project loses what little momentum it had, and the team members turn to tasks they perceive as more urgent. Without some effective intervention, the effort is likely to suffer a fatal stall and, after a while, be forgotten. You may not need to imagine this scenario; you may have experienced it, as I admit I have-more than once.
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