The Customer Supply Chain (CSC) organization at MillerCoors is responsible for creating the demand and supply plans and managing fulfilment processes, including customer service and logistics. As a joint venture between two brewing companies, CSC employees must successfully operate dual supply chains-each with its own methods, structures, and languages. For a little more than a year now, CSC professionals have been implementing new processes and systems in order to achieve this goal. A key principle of CSC's business transformation initiative is to execute standardized best practices. As such, company decision makers recognized an immediate and clear need for team members to step up their understanding of supply chain management concepts, develop a common vocabulary and agree on a vision of future operations.
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