Johnson & Johnson Health Care Systems Engages and Inspires Associates

摘要

In 2015, a small team of lean leaders at the Customer & Logistics Services-North America (CLS-NA) group of Johnson & Johnson Health Care Systems wanted to develop a network of professionals focused on continuous improvement. The members of this network would use lean principles and practices in order to bring about meaningful, positive effects on the customer experience, operational capabilities, compliance, and the bottom line. This grassroots effort was intended to generate demand and create value for Johnson & Johnson and its supply chain functions, including transportation, distribution, and contracting.