Waiting time approximation in multi-class queueing systems with multiple types of class-dependent interruptions

摘要

We consider a single-server queue subject to class-dependent interruptions motivated by vessel queueing at entrances of waterways. Two classes of customers and k types of possibly simultaneous and class-dependent service interruptions are considered. We have employed service completion time analysis and proposed approximations to obtain the expected waiting time of a customer (vessel) in the queue.