The 'Qwest' for solid customer service

摘要

Earlier this year we cut over to SS7. In Utah we had dozens of Qwest techs on line - one at every point of access in the signaling chain. Any problem was fixed on the spot. In one day we were up and running. The contrast between Qwest and Luminet was remarkable. The latter did our Nevada SS7 connection. It took us weeks. Seems only one leg at a time was turned up. Never the overall coordination we enjoyed with Qwest. And speaking of Qwest, I goofed. In June, I implied a Qwest guy was involved in an SS7 problem. An out-sourcer trying to tell Chuck he had a problem that could only be resolved by diving in a Qwest manhole. Then testing a spliced fiber (carrying toll traffic) to make sure a signal was (or was not) there.