What do utility workers want?

摘要

This discussion about recruiting, retaining, and motivating employees, conducted Mar. 2, 1999, in San Antonio, Texas, was moderated by Rick Harmon, professional development manager at AWWA, 6666 W. Quincy Ave., Denver, CO 80235. Otherpar-ticipants were Linda Faulkner-Vaughn, business development representative, McKim & Creed, 5625 Dillard Dr., Cary, NC 27511; Celso Guzman, director of human resources, San Antonio Water System, 1001 E. Market St., San Antonio, TX 78298-2449; Beverly J. Ingram, executive assistant, Detroit Water and Sewerage Department, 735 Randolph, Detroit, MI 48226; Alan W. Manning, chief executive officer, EMA, Roseville Office Plaza, 1970 Oakcrest Blvd., St. Paul, MN 55113; and Jack Markel, director of personnel development, American Water Works Service Company, 1025 Laurel Oak Rd., Voorhees, NJ 08043.