What Corporations Need to Know About How to Install an Integrated Conflict Management System

摘要

In Part I last month, U.S. Transportation Security Administration conflict management Deborah A. Katz provided the background that has led to the agency's establishment of a comprehensive Integrated Conflict Management System that includes dispute resolution process but also builds communication and problem-solving capacity influencing all types of interactions that produce conflict within the agency's 43,000 employees.rnIn this month's concluding interview, Katz examines the application of the TSA's cutting-edge conflict work. In Part II of her interview with veteran New York conflict resolution specialist Judith Cohen, who is executive director of Access Resources, an ADR consulting firm, Katz explains how methods used nationwide by her Model Workplace Program Office can help corpo-rate leaders enhance communications and be more productive.