Thinking About Workplace Engagement: Does Supervisor and Coworker Incivility Really Matter?

摘要

The Problem. This study investigated the frequency with which employees (N = 272) in a computer sciences company in the United States were the target of supervisor and coworker incivility as well as the link between this incivility and worker engagement. Participants completed a paper-and-pencil survey consisting of the Workplace Engagement Scale (Shuck) and modified versions of the Workplace Incivility Scale (Cortina, Magley,Williams, & Langhout). The Solution. Results indicated that 78% of the participants had experienced supervisor incivility and 81 % had experienced coworker incivility during the past year. MANOVA analysis revealed that females had experienced more coworker incivility and males had experienced more supervisor incivility. Hierarchical regression analyses indicated that after controlling for gender and age, both incivility variables were negative predictors of safety and availability engagement. Specifically, coworker incivility more powerfully predicted safety engagement whereas supervisor incivility was more closely linked with availability engagement. Recommendations for HRD research and practice are discussed. The Stakeholders. Stakeholders include workplace supervisors/managers, HRD professionals, HR managers, organizational leaders, and employees.