OCLC RELEASES NEW REPORT

摘要

Seeking Synchronicity: Revelations and Recommendations for Virtual Reference, a new membership report from OCLC Research, suggests that by transforming virtual reference (VR) service encounters into relationship-building opportunities, librarians can better leverage the positive feelings people have for libraries. This is critically important in a crowded online space where the biggest players often lack the unique experience and specific strengths offered by librarians. The report demonstrates that today's students, scholars, and citizens are not just looking to libraries for answers to specific questions—they want partners and guides in a lifelong information-seeking journey.