Standardizing Practice at a Victim Services Organization: A Case Analysis Illustrating the Role of Evaluation

摘要

This paper provides an example of how an internal evaluation department at a midsize victim services organization led key activities in achieving strategic organizational goals around unifying service delivery and standardizing practice. Using the methods of logic model development and naturalistic observation of services, evaluation staff guided the clarification of program expertise and outcomes, and assessed the necessary resources for standardizing practice.