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Facilitating Positive Emotional Labor in Peer-Providers of Mental Health Services

机译:在精神卫生服务的同伴中促进积极的情感劳动

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摘要

Emotional labor is the work of regulating feelings in the context of employment. Providers of consumer-based mental health services help others through their use of autobiographical experiences. These providers thus routinely perform emotional labor as they negotiate their working relationships with other service users, consumer-provider colleagues, and non-consumer coworkers. Absent organizational supports, these providers can experience emotional exhaustion leading to burnout and high turnover. Data provided from a qualitative study of consumer-providers' emotional labor indicates the salience of this construct and implicates the need for organizational cultures with relevant emotional labor supports.
机译:情绪劳动是在就业中调节情绪的工作。基于消费者的心理健康服务提供商通过使用自传体经验来帮助他人。因此,这些提供者在与其他服务用户,消费者提供者的同事和非消费者同事协商工作关系时,通常会进行情感劳动。在缺乏组织支持的情况下,这些提供者会感到情绪疲惫,从而导致职业倦怠和高离职率。从对消费者提供者的情感劳动的定性研究中获得的数据表明了这种构造的显着性,并暗示了需要具有相关情感劳动支持的组织文化。

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