Voices of the Social Sector: A Systematic Review of Stakeholder Voice in HCI Research with Nonprofit Organizations

摘要

The prevalence of HCI research carried out with nonprofit organizations has increased dramatically over the past 35 years. Despite this history and our accumulating understanding of social sector organizations and their diverse stakeholders' use of technology, there have not yet been any systematic reviews of this body of research. Before making more holistic claims about what this body of knowledge might suggest for a research agenda moving forward, we carry out a systematic literature review to characterize the systemic biases that are present as a result of the varying degrees of inclusion or exclusion of the voices of different groups of stakeholders. Building off of the results of our analysis, we contribute a framework of Analytic Charismas for more broadly engaging in reflexivity as a discipline.