Provide Customized Context- Sensitive Help Messages

摘要

Getting help can be one of the hardest things you do. Whether you're talking to a customer service representative over the phone, trying to get a decent pair of walking shoes at the athletic shoe store, or returning a birthday gift that doesn't fit, obtaining help can be challenging. The problem doesn't matter, but finding the right answer at the right time can be difficult, frustrating, and occasionally even impossible.