We examined the antecedents, consequences, and mediational role of team empowerment using 111 work teams in four oganizations. The resutls indicated that the actions of external leaders, the production/service responsiblilities given to teams, team-based human resources policies, and the social structure of teams all worked to enhance employee team empowerment experiences. More empowered teams were also more productive and proactive than less empowered teams and had higher levels of customer service, job satisfaction, and organizational and team commitment.
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