Transforming Interprofessional Roles During Virtual Health Care: The Evolving Role of the Medical Assistant in Relationship to National Health Profession Competency Standards

摘要

Medical assistants (MAs) were once limited to obtaining vital signs and office work. Now, MAs are foundational to team-based care, interacting with patients, systems, and teams in many ways. The transition to Virtual Health during the COVID-19 pandemic resulted in a further rapid and unique shift of MA roles and responsibilities. We sought to understand the impact of this shift and to place their new roles in the context of national professional competency standards.