图书馆阅览室是学校教学科研人员和学生学习、阅览、交流活动的主要场所,图书利用率是衡量图书馆工作的一个重要尺度.为了提高服务质量,最大限度的满足读者需求,更好地服务读者,图书馆应该了解读者需求,开展有针对性的服务,打破图书馆"等客上门"的被动局面,减少"拒借率",以便充分发挥图书馆资源优势,实行开架阅览势在必行.%Library reading room is the major site of learning, reading and exchanging activities for the school teachers, research staff and students.Library books utilization is an important yardstick of measuring the work of library.In order to improve service quality, and furthest meet the demand of readers, and better serve readers, the library should be aware of the reader demand, carry out targeted services, break the passive situation of "wait-to-door"in library, and reduce the refusal rate, in order to give fully play to its advantages in resources, implement open-shelf reading.
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