2015年1月底淘宝网和工商总局因商品质量抽检结果引发争执,国内外媒体争相报道,各相关方评论意见不一.本文使用网络文本分析法对该事件引发的在线新闻评论展开研究,厘清消费者对于该事件的态度,揭示消费者对淘宝网商品质量的认识及商品质量监管的态度.%In the end of January, 2015, Taobao and SAIC disputed about product quality report in sampling. Media at home and abroad have many different comments of all parties. This article uses online text-analysis to research online news commentaries of the incident, in order to clarify consumers' view on the product quality in Taobao and reveal their attitude on product quality and its supervision.
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