直通型配送中心的客户优先级管理

摘要

In this paper, in view of the problems of the direct-supply distribution centers, we first analyzed the reasons for the implementation of customer priority management and the commonly-used methods, then studied how to determine the evaluation factors and the corresponding weights, verified empirically the effectiveness of the method, and finally summarized the problems worth attention in customer priority management.%直通型配送中心经常出现多个客户订单不能同时满足,要进行客户优先级管理的情况,首先介绍了进行客户优先级管理的原因及常用方法,进而对如何确定评价因子、对应权重进行了分析,并实证了方法的有效性,最后对客户优先级管理中应注意的问题进行了总结.