机译:服务系统工程案例
Department of Decision Sciences and Engineering Systems Rensselaer Polytechnic Institute Troy, New York 12110-3590, U.S.A.;
Department of Decision Sciences and Engineering Systems Rensselaer Polytechnic Institute Troy, New York 12110-3590, U.S.A.;
Service sector; systems engineering; information technology; decision technologies; customer-centric; productivity;