护士情绪性工作及组织支持与工作倦怠的关系研究

摘要

目的 探讨护士情绪性工作及组织支持与工作倦怠之间的关系.方法 采用情绪工作量表、组织支持感量表及工作倦怠量表对255名护士进行调查,探讨三者之间的相关性.结果 护士的情绪性工作状态与工作倦怠程度有显著相关性,组织支持对护士情绪性工作、工作倦怠有缓冲作用.结论 护理管理层应提高对护士的组织支持度,使护士的情绪性工作发挥正性影响,缓解工作倦怠.%Objective To study the relationship between nurses' emotional work, organizational support and job burnout. Method Investigate 255 nurses by emotional work scale, sense of organizational support scale and job-burnout inventory. Analyze the correlation between the three items. Result Nurses' emotional work is obviously correlated to level of job burnout Organizational support have a function of buffering on nurses' emotional work and job burnout. Conclusion Managers should improve nurses' sense of organizational support to develop positive effect of emotional work and avoid job bum-out.