基于政务维度视角的我国内地电子政务服务能力分异规律

摘要

[Purpose/Significance]Along with the implementation of the "Internet+ government Service" strategy, the e-government service which takes the Internet as its carrier has attracted much attention. However,there still lacks large sample-based multi-channel a-nalysis from the perspective of government service dimension.[Method/Process]Using the multi-dimensional index system, this paper collects data of provinces and data of cities above prefecture-level,analyzes their websites,WeChat and micro-blogs,and APPs. Then, taking the administrative level and economic level as the differentiation attributes,the paper reveals the distribution of e-government serv-ice capacity of the provinces and the city. It also reflects the different distribution characteristics of the service capacity influenced by the government service channel, administrative level and economic level. The paper expounds that the administrative level and the economic level have different influences on the capability distribution in different government service dimensions. At the same time,it finds out that the service capacity of provinces and cities is different in various administrative service dimensions under the economic differentiation,thus the differential characteristics is revealed. [Results/Conclusion]The paper sums up the degree and direction of government regulation based on the attributes of administrative level and economic level, province level and city level. The findings can provide valuable refer-ence for decision-makers.%[目的/意义]国家"互联网+政务服务"战略实施以来,以互联网为载体的电子政务服务受到广泛关注,但缺少基于政务维度视角的大样本多渠道分析研究.[方法/过程]因此,通过应用多维指标体系对省份、地级以上城市数据进行收集,分析网站及"两微一端",继而以行政级别、经济水平为分异属性,从省份与地级以上城市层面揭示了电子政务服务能力分布.反映了服务能力因政务渠道、行政级别、经济水平不同而异的分布特点;阐述了行政级别与经济水平在不同政务维度上对能力分布均存在不同显著影响;同时还发现经济分异下省份与城市的能力分布在各政务维度表现不同,从而具体揭示分异特征.[结果/结论]归纳出政府在行政级别与经济水平属性、省份与城市层面上调控力度与调控方向上的结论为决策者提供借鉴.