Objective To investigate and study the patience of medical staff and propose countermeasures to improve the medical staff's patience and their ability of humanistic care .Methods Based on the P -CELELIE theory, the medical staff and patients in 8 public hospitals in Jiangsu Province were surveyed and the data were pro -cessed with descriptive analysis and χ2 test.Results There is a significant difference between medical staff 's and patients'recognition of medical staff's devotion to work(P <0.05).63.76% of the medical staff admitted that they had showed manners unwelcomed by patients ; 70.79% held that straightaway language should be paid the most at -tention to in communication; the self -rating by medical staff was higher than the rating by patients (P <0.05);46.55% of the medical staff thought that listening to patients was a waste of time ; what patients are most unsatisfac -tory about was being unable to understand what the medical staff were conveying ; only 7.64% of the medical staff were proficient in emotional psychological methods of handling negative emotions .Conclusion Medical staff need to improve their patience in the seven aspects of concentration ,expression,language,explanation,listening,infor-ming and emotion, so as to communicate with patients more patiently .The hospital needs to take appropriate meas -ures to promote and guarantee medical staff's patience.%目的 调查并研究医务人员耐心状况,为提升医务人员耐心水平以及人文关怀能力提供对策.方法 基于P-CELELIE理论,对江苏省8所公立医院的医务人员及患者进行对医务人员耐心的现况调查,并对相关数据进行描述性分析、χ2检验.结果 医患双方对医务人员专注情况认知有差异(P<0.05);63.76%医务人员承认自己有过流露出不受患者欢迎的神态;70.79%的医务人员认为通俗易懂的语言是交流中最需要注意的;医务人员的解释自评高于患者他评(P<0.05);46.55%的医务人员认为倾听患者是浪费时间;患者在告知中的最不满意的是内容不理解;7.64%的医务人员熟练掌握情绪心理学方法排遣负性情绪.结论 医务人员需要从专注、神态、语言、解释、倾听、告知、情绪七个方面入手提升自己的耐心能力,耐心与患者沟通,院方需为提升医务人员耐心做出相应的措施,为医务人员的耐心保驾护航.
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