第三方IT服务知识库系统研究与实现

摘要

信息化的发展使得知识成为企业发展的战略资源.第三方 IT 服务机构需要具备充足的知识储备和技术支持为客户提供服务,促进投资效益,但是企业对知识的管理和利用却存在很多问题,导致知识严重浪费.本文采取B/S和MVC模式设计一套用于第三方IT服务的知识库系统,利用数据库关系模型对知识的分类和存储进行描述,并对知识库建设的关键问题进行详细的分析,使知识的查询和维护速度有效提高,提高了企业服务效率和服务质量.%Knowledge becomes the strategic resources for business development in terms of informational development. The third party IT service delivery agency needs sufficient knowledge storage and technical supports to offer service to their customers for promoting investment benefit, but many enterprises have some problems in knowledge management and utilization, which leading to waste of knowledge. This paper designs a Knowledge Base System (KBS) for third party IT service using B/S pattern and MVC pattern, represents the method of knowledge classification and storage by relational model, and analyzes the key issues in design of KBS. The KBS improves knowledge query and maintenance and enterprise ' s service efficiency and quality.