基于ITIL数字校园运维服务体系的构建

摘要

目前国内高校IT服务管理仍处于不断探索过程中,没有现成的模式可以照搬.基于ITIL的标准与方法,结合学校现状,开展数字校园运维服务体系研究有着较大的现实意义和实用价值.本文针对高校信息化建设现状,提出基于ITIL方法论的数字校园运维服务体系,并提出具体的构建和实施方案.%At present, lots of colleges and universities are exploring the IT governance, but there is no "best practice" which is ready to be used. This article puts forward a solution of ITIL-based service system to operation and maintenance of E-campus and makes a specific deployment and implementation, which is close to the line of the ITIL standards and methods, and with the consideration of the status of the school operation and maintenance services.