基于工作流的计算机辅助电话访问系统

摘要

In this paper,the definition of computer-assisted telephone interview survey system and the current development status are introduced.In order to achieve the decoupling separation of specific business processes and back-office systems of traditional web during use and development , while achieving rapid business process management and business automation with high efficiency,this paper suggests a loosely coupled and highly extensible design and implementation based on workflow.This paper describes the overall design of the whole system.In addition, the detailed design of specific message and protocol is fully described,then the implementation of such design.%本文介绍了计算机辅助电话访问调查系统的定义和当前发展状况，为了实现使用和开发过程中具体业务处理与传统 web后台系统的解耦分离，同时又达到业务流程的高可控自动化管理和业务的快速易扩展性，本文提出了一种基于工作流系统的，松耦合高可扩展的全新架构和实现。本文介绍了该系统的总体设计与实现，举例详述了整个系统中的消息流转和协议的具体定义与实现。