客户关系管理系统（CRM）是以客户为中心，利用信息技术，实现市场营销、销售、服务等活动自动化。为了建立可靠、可重用、可维护的CRM系统，应用UML技术对CRM系统建模。分析了UML建模的优点，探讨了UML建模技术，提出了利用UML技术实现对CRM系统的分析建模，使用用例图分析系统的功能需求，叙述了应用类图、顺序图、组件图、配置图设计系统的结构。应用UML的可视化建模，降低了系统的复杂性，提高了软件开发效率和质量。%Customer relationship management system (CRM) is to take the customer as the center, the use of information technology, the realization of marketing, sales, service and other activities of automation. In order to establish CRM’s system reliable, reusable, maintainable, for modeling CRM system using UML technology. Analysis of the advantages of UML model, discussed the UML modeling technology, is proposed to realize the analysis and modeling of CRM system based on UML technology, the use of chart analysis of the functional requirements of the system use case, class diagram, sequence diagram, the application of component diagrams, layout design system structure. Visual modeling and application of UML, reducing the complexity of the system, improve the efficiency and quality of software development.
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