实施持续质量改进对提高护理质量满意度调查作用分析

摘要

目的 探讨持续质量改进理论在提高患者满意度和改善护士工作环境感知方面的应用效果.方法 对450名患者进行优质护理服务满意度调查,同时选取100名护士进行工作环境感知状况调查,比较持续质量改进推行前后患者对优质护理服务满意度以及护士对其自身工作环境的感知现状.结果 持续质量改进理论的引入,患者对优质护理服务满意度明显提升(P＜0.05),护士工作环境感知度也得到明显改善(P＜0.05).结论 持续质量改进理论可提高患者对优质护理服务的满意度,并且能够提升护士对其工作环境的感知度.%Objective:To explore the effect of continuous quality improvement theory on patients' satisfaction and nurses'perception of working environment.Methods:Quality nursing service satisfaction survey was conducted in 450 patients,at the same time,100 nurses were investigated for the situation of working environment.Patients' satisfaction and the status of nurses' perception of their own work environment were compared before and after the implementation of continuous quality improvement theory.Results:After the implementation of continuous quality improvement theory,both patients' satisfaction and nurses' perception of working environment were significantly improved (P ＜ 0.05).Gonclusions:Continuous quality improvement theory can improve the satisfaction of patients with high quality nursing service,and enhance the nurses' perception of their working environment.