基于业务流程再造理论的家庭医生团队分工协作管理流程重组研究

摘要

本文以业务流程再造（BPR）为理论基础，对天津市 H 区辖属的1个社区卫生服务中心的家庭医生团队原分工协作管理流程进行分析发现，样本团队成员彼此责任不明确，专业化分工不够，同时团队成员间的协作性不强，服务效率不高。应积极转变思路，推行新的家庭医生团队流程化管理模式，同时调整团队内部分工，对需合作的服务项目进行细化分工，强化团队成员的协作网络管理，加强团队之间、团队成员之间的沟通协作。%Based on the theory of business process reengineering(BPR),the article analyzed the labor division and collaboration management process of family doctor team in one community health center of H community,Tianjin. The result showed that the each other responsibility of the sample team members was vague,the specialization division of labor was low, collaboration between team members was loose and the service was inefficient. Therefore,we should actively change our thinking and look for new processed management model of family doctor team. At the same time we should adjust the team internal division of labor,make a detailed division of labor in the service items in need of cooperation,strengthen the team membersˊ cooperation network and the communication and cooperation between the teams and between team members.