Business process outsourcing industry: An innovative enterprise perspective.

摘要

Business Process Outsourcing (BPO), as a new category of outsourcing, is generally taken as a common option in the business world. It can be involved in every possible business process and social sector, such as finance, human resource, health care, government and even Research and Development. This thesis uses the "theory of innovative enterprise" to develop an understanding of the BPO phenomenon. The role of "innovation" is examined in the BPO industry during the discussion of BPO global market, technologies, competitions and regional development in India and China. Besides cost savings, BPO vendors can also provide higher quality of service for the BPO clients. Integration of innovative knowledge helps to increase competitive advantage of both clients and vendors. The study provides an economic explanation and also a practical managerial reference for the young industry.