首页> 外文学位 >Metro Environmental: The impact of training HVAC technicians using the SightPros-VirTechs system for remote, wireless, internet video assistance.
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Metro Environmental: The impact of training HVAC technicians using the SightPros-VirTechs system for remote, wireless, internet video assistance.

机译:地铁环境:使用SightPros-VirTechs系统提供远程,无线,互联网视频帮助的HVAC技术人员培训的影响。

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摘要

This qualitative study explored the overall impact of training HVAC technicians using the SightPros-VirTechs system for remote, wireless, internet video assistance at a small HVAC company, Metro Environmental. John Thomason, the president/co-owner developed a website and a new SightPros communication tool that allows wireless, one-on-one, just-in-time, high-quality, video-monitored instructions between an expert at one site and a technician at another site.;Metro Environmental successfully used the SightPros-VirTechs system to train a new apprentice remotely. The apprentice and expert changed their normal and routine physical activities because the expert worked remotely and the apprentice worked onsite. Within just a few months, the apprentice proved competent enough to go to customer accounts without more experienced technicians nearby. The technicians express excitement about the SightPros communication tool as a way to contact remote experts whenever needed. The customer and business contacts also give good reviews and suggest other benefits. The expert permanently captures the communications so the company can use the saved video for many applications, especially training. The dissertation provides a list of recommendations to trainers/educators for similar applications.
机译:这项定性研究探索了在小型HVAC公司Metro Environmental中使用SightPros-VirTechs系统为远程,无线,互联网视频协助提供培训的HVAC技术人员的总体影响。总裁/共同所有人约翰·托马森(John Thomason)开发了一个网站和一个新的SightPros通讯工具,该工具可以在一个站点的专家与一个站点之间的无线,一对一,即时,高质量,视频监控的指令中进行操作。另一个站点的技术人员。MetroEnvironmental成功地使用SightPros-VirTechs系统来远程培训新学徒。学徒和专家改变了他们的正常和日常体育活动,因为专家在远程工作,而学徒则在现场工作。在短短几个月内,学徒证明足够胜任,可以在没有更多经验丰富的技术人员的情况下转到客户帐户。技术人员对SightPros通信工具感到兴奋,因为它是在需要时联系远程专家的一种方式。客户和业务联系人也给予良好的评价并提出其他好处。专家将永久捕获通信,因此公司可以将保存的视频用于许多应用程序,尤其是培训。本文为类似应用的培训者/教育者提供了一系列建议。

著录项

  • 作者单位

    University of North Texas.;

  • 授予单位 University of North Texas.;
  • 学科 Education Technology of.;Education Vocational.
  • 学位 Ph.D.
  • 年度 2008
  • 页码 508 p.
  • 总页数 508
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

  • 入库时间 2022-08-17 11:38:49

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