A comparative analysis of emotional intelligence and job performance among case managers working in community-based mental health settings.

摘要

Relationships between emotional intelligence (EI) and performance have been examined across varying degrees in very diverse occupational settings (e.g., marketing, recruitment, academic, clinical). Nonetheless, there continues to be considerable controversy as to its predictive validity and the most effective measurement method. Even with such controversy, there is a preponderance of research that strongly recommends this topic as worthy of further study.;This study examined the relationships between job performance measures and a brief measure of emotional intelligence (i.e., the BarOn EQ-i short version) in case managers working with adult consumers in community-based mental health settings. A total of 117 community case managers participated in the study. This population was specifically targeted due to the significant emotional labor associated with the job. The primary hypothesis addressed whether emotional intelligence is predictive of specific aspects of job performance.;The results of this study provided no significant statistical correlations between job performance and emotional intelligence in the case management population. There were some interesting results identified in cross correlations between agencies, including years of experience, frequency of expressed emotions, and case management models. Although the findings were non-significant, the evidence presented here does suggest further study with implications for counseling and recommendations for future research.