Change management and business process reengineering in a service industry.

摘要

The sole objective of Change Management in every organization is to align radical and fundamental Business Process Reengineering (BPR) implementation smoothly in order to avail of the objectives set forth in an effective manner. However, most BPR implementation attempts in many organizations have failed. Hence, it becomes very pertinent to study factors, methods or approaches that management could use to ease this transition and resistance. Certain factors like employee input and instituting a change management unit in organizations have been found to be of enormous significance. The purpose of this research is to study the service industry and find out employee perceptions of change management and the approaches management have used to deal with resistance to change.