Effect of Medical Scribe Use on Medical Provider Productivity and Job Satisfaction in a Walk-in Urgent Care Medical Clinic

摘要

This Clinical Scholarly Project (CSP) sought to produce a project that improves the health of the population, enhances the patient experience, reduces healthcare costs, and improves revenues streams. Throughout this written manuscript Medical Doctors (MD), Nurse Practitioners (NP), and Physician Assistants (PA) will be collectively known as "medical providers or providers". This CSP at an outpatient walk in urgent care medical clinic evaluated medical provider productivity and medical provider job satisfaction with and without using a medical scribe. The preparation for this CSP involved a rigorous, extensive, and detailed search of the literature. This search was systematic, broad, and comprehensive related to electronic health record (EHR) use, medical scribe use and the history, development and future of both. Multiple search engines (e.g. Cochrane Library, Leatherby library, CINAHL, Ebscohost, Google Scholar and Discovery) were used in searching for the most credible, peer reviewed sources available. The productivity and job satisfaction of five medical providers was monitored throughout the eight-week CSP. Providers were monitored for four weeks (96 hours each provider or 480 hours for five providers combined) using a medical scribe and for four weeks (96 hours each provider or 480 hours for five providers combined) not using a medical scribe. Medical scribe use increased medical provider productivity and medical provider job satisfaction in a statistically significant way, with an additional benefit of an increase in provider generated revenue. Keywords: medical scribe, medical provider productivity, medical provider job satisfaction.